My Father took his truck there for its yearly inspection. He was told that it needed $500 worth of work done to the front end before it would pass inspection. Dad knew that truck was in fine shape, so he took it elsewhere and was told there was nothing wrong with it and it passed with flying colors.
Shame on 1-77 Ford. We certainly won't be sending our friends or family their way any longer.
The absolute worse service manager I've ever dealt with, Steve Kelley is very rude and treated me like a dog. They had my car for 7 days and he finally got ahold of me and told me to come get it. It was still in the same condition As when I brought it in. But now my interior was dirty
My daughter bought a vehicle from I77, this was her very first purchase on her own, the family has bought 3 from them. She bought it in November, she's been having issues with the vehicle not starting (it was a used vehicle). She used her extended warranty and they came to jump start her every time. She lives in Cincinnati, she called to see if there was anything they could do to make it right since she's only had the vehicle a couple months. They basically told her tough, we won't replace the battery or even split the cost. They had no problem selling her the vehicle and making it sound like they'd be there if she needed ANYTHING. Wrong!!!!! Needless to say, her first experience buying a vehicle has totally been disappointing.
The sales people here are great they will do everything possible to help u get in a new or used car they are the best!
There should be consequences for those who try to take advantage of people. If my Dad wasn't knowledgeable about such things, he would have been out a lot of money.
Had a vehicle that was not drivable until the transmission was worked on. After being put off by another dealership for over a month, I-77 got us scheduled and worked with us and the rental company to get us a rental vehicle covered under our extended warranty for the duration of the repair work which, due to parts needed ended up taking a couple of weeks or more. I was very impressed and will definitely take my vehicle again when work is needed!
I 77 Ford is a US Car Dealer based in Ripley, West Virginia. I 77 Ford is located at 3315 Charleston Rd, Ripley, WV 25271, USA.
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